Recalling the Goods

EXERCISING THE RIGHT OF WITHDRAWAL for the purchases made in the SPA & VERANDAS SIA Online Store.

1. Except as provided below, the buyer who is a consumer within the meaning of the laws and regulations may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 days of the date of mutual signing of the certificate of acceptance (if the buyer has ordered multiple goods in one order which are being delivered separately – from the day of signing the certificate of acceptance for the last item; in the case of delivery of the goods consisting of several lots or parts – from the day of signing the certificate of acceptance for the last lot or part of the goods; in the case of contracts for regular delivery of goods – from the day of signing the certificate of acceptance for the first item). The right of withdrawal may not be exercised in regard to the purchases made as distance purchases. 

2. In the case of delivery of the goods through a parcel machine, the buyer who is a consumer within the meaning of the laws and regulations may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 days after the buyer has collected the goods from the parcel machine.

3. The buyer may not exercise the right of withdrawal if:

the buyer has opened the packaging of the goods which cannot be returned for health and hygiene reasons;

because of their characteristics, the goods have become inextricably mixed with other items after delivery;

the goods have been manufactured on the instruction of the buyer or are clearly personalised; and in other cases specified by laws and regulations. 

4. The buyer notifies the seller SPA & VERANDAS SIA of the decision to withdraw from the order before expiry of the right of withdrawal by submitting a withdrawal form or a notice of exercising of the right of withdrawal to the seller. The deadline is met if the buyer sends the withdrawal form or the notice of exercising the right of withdrawal to SPA & VERANDAS SIA before the deadline of the right of withdrawal. The buyer has the responsibility to prove the exercise of the right of withdrawal.  

5. SPA & VERANDAS SIA provides the buyer with the opportunity to fill in the withdrawal form and submit it at the SPA & VERANDAS SIA store. SPA & VERANDAS SIA shall immediately notify the buyer of the receipt of the withdrawal by e-mail or other durable medium.

6. The sending of the withdrawal form in due time terminates the order and releases the buyer from the contractual obligations arising from the distance order. 

7. The buyer sends the goods back to SPA & VERANDAS SIA or returns them to SPA & VERANDAS SIA or its authorised representative without undue delay, but no later than 14 days after sending the withdrawal form or the notice of exercising the right of withdrawal. The deadline is met if the goods are returned before the end of the 14-day period. 

8. SPA & VERANDAS SIA, without undue delay, but no later than 14 days after receiving the information about the buyer’s decision to withdraw from the order, refunds to the buyer the amount paid by him/her, including the delivery costs paid by the buyer. SPA & VERANDAS SIA refunds the mentioned amount using a means of payment of the same type as used by the buyer, unless the buyer has expressly agreed to another means of payment and the buyer is not charged for the use of such means of payment.

If the buyer has clearly expressed a desire to use a delivery method other than the cheapest standard delivery offered by SPA & VERANDAS SIA, SPA & VERANDAS SIA is not obliged to refund the additional cost of delivery to the consumer. 

9. SPA & VERANDAS SIA is entitled to withhold the refund of the amount paid by the buyer under the contract of purchase until SPA & VERANDAS SIA has received the goods back or until the SPA & VERANDAS SIA has supplied evidence of having sent back the goods to SPA & VERANDAS SIA, whichever is the earliest.  

10. The buyer covers the direct cost of returning the goods.

11. The buyer is liable for any diminished value of the goods if the goods are used for purposes other than establishing the nature, characteristics and functioning of the goods, as well as for returning them as a complete set. If the buyer returns such goods, SPA & VERANDAS SIA is entitled not to accept them.

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